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TO THE GUIDE SPENSIONERIS ON THE SITE : " PENSIONERS. IT "

When it comes time to decide on their retirement future, many people find themselves searching for information on rights and benefits. Now, thanks to a new digital resource, getting answers is easier. Starting tomorrow, June 28, 2024, an advanced artificial intelligence will be active on the pensionati.it website, run by the Italian Pensioners’ Union CGIL (Spi CGIL), which will answer all questions in real time.

This AI, which can answer questions ranging from pensions to taxation, from health care to social services, from rights to welfare and nutrition, has been developed to be a point of reference for pensioners and their families. 

Tania Scacchetti, general secretary of Spi CGIL, told La Repubblica, "We are excited to introduce this technology to support our members and anyone who needs information on our areas of expertise." With this innovation, responses will be precise and immediate, greatly improving the quality of assistance provided.

Artificial intelligence, trained by the union’s experts and based on a large database of constantly updated regulations, will be accessible via an interactive chat on the homepage of the website. This service will provide detailed answers on various topics, making life easier for retirees. In case of specific needs, the system will direct users to the nearest union office for personalized support.

The project, developed in collaboration with strategy and design agency FF3300 and implemented with technology from Indigo.ai, represents a major advance in the use of artificial intelligence to improve citizen services. Pensionati.it thus becomes a valuable resource for those seeking quick and clear answers about pension rights and other key aspects of life as a retiree. This digital revolution makes access to information intuitive and immediate, facilitating interaction with online resources for all Italian pensioners and their families.