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AI + Slack = SlackGPT
DukeRem5 May 2023
  Enter #Slack #GPT, the new vision for #generative #AI in Slack, unveiled by #CEO Lidiane Jones. Slack GPT is built on the foundation of Slack's #open, extensible #platform and partner #ecosystem, which already houses institutional #knowledge captured in channels about every project, team or topic. The platform enables businesses to integrate and automate with their language model of choice, whether they use partner-built apps like #OpenAI's #ChatGPT or #Anthropic's #Claude or build their own custom integration. With productivity being of paramount importance for businesses, especially during times of economic uncertainty, organizations are constantly on the lookout for innovative solutions to enhance team productivity and streamline workflows. The advent of generative AI technology has opened up new vistas of opportunities for companies to achieve exponential productivity gains. According to the latest State of Work research, people who use AI are 90% more likely to report higher levels of productivity. However, only 27% of companies are currently using AI tools, indicating a significant untapped potential for businesses to leverage AI to boost productivity. To enable generative AI to thrive at work, it needs to be in a trusted space where businesses know what data is being used and have confidence in the relevancy of the outputs. With a set of AI features built directly into Slack, including AI-powered conversation summaries and writing assistance, Slack GPT offers businesses an AI-ready platform that brings trusted generative AI to where their team already works. Slack GPT also includes a new Einstein GPT app that lets businesses surface AI-powered customer insights from trusted Salesforce Customer 360 data and Data Cloud. Slack's open, extensible platform also enables businesses to bring AI into Slack their way, whether they build with clicks, code, or a combination of both. With Workflow Builder, the built-in no-code automation tool, businesses will soon be able to instantly bring generative AI into their automated processes in Slack, without writing a single line of code. Slack GPT's vision for a new kind of productivity involves bringing the power of generative AI into the ways businesses already work in Slack. Imagine getting up to speed on unread Slack messages in one click, with conversation summaries available when needed, the moment one starts scrolling through a channel. With AI assistance built natively into Slack's message composer and canvas, Slack GPT can help tweak drafts until the words are just right, right from where one is already writing. Slack GPT's project also includes uncovering AI-powered customer insights grounded in trusted Customer 360 data, right where businesses are already working with their team. For instance, imagine if Einstein GPT could auto-generate case summaries using relevant data from Service Cloud and the Slack channel. Now, case summaries can capture data from service tickets as well as knowledge from the team who resolved the case. With Slack GPT, businesses can unlock the enormous potential of generative AI to redefine how work is done, enabling AI to act on valuable data from the company's most trusted resource: its own internal knowledge.